What Is A Cloud Based Phone System?
If you’ve been hearing about cloud based phone systems and you’re curious about what they are, let me explain a little about how they work.
Cloud phones help reduce telecom costs by eliminating the need to purchase expensive PBX hardware and new phones to provide professional cloud receptionist services to callers.
This is ideal for small businesses and entrepreneurs that want to provide calling tree features like customized greetings for customers, the ability to offer extensions based on departments and/or employees, the ability to offer a toll-free or a local phone number to callers, music on hold, the ability to play audio clips as a navigation selection, automated call transfer to an extension or to an external number, an ‘Answer now’ capability that can ring multiple phones at the same time and the ability to offer business voice mail, a general mailbox and individual mail boxes for employees or departments.
Simply put, a cloud based phone system gives you everything you need to offer a professional phone system to callers using your existing serviced phone lines or mobile phones. All incoming phone calls to your cloud phone number are answered by your cloud receptionist and then forwarded along based on their menu selection.
For example, let’s say that you have a small business with 5 employees. With a cloud phone system you can offer extensions by department (sales, customer service, technical support, etc.) and anyone that’s authorized to answer an incoming phone call in this department will be able to answer the call using their mobile phone or LAN line. In the event that 3 of your personnel are unavailable to take the call, it will ring your employees in succession until it locates someone that can handle the call. If no one is available, callers will have the option of leaving a voicemail so no call has to go unanswered.
Cloud based phone systems are a great way to improve your business and provide an excellent customer experience to callers far and wide. To learn more about this great new business calling option, please visit Cloud Phone System to learn about our plans and get started today!